Google My Business ColorYelpFacebook

RIGHT TO REPAIR

Working Hours
  • Mon 7:30AM - 4:30PM
    Tue 7:30AM - 4:30PM
  • Wed 7:30AM - 4:30PM
    Thu 7:30AM - 4:30PM
  • Fri 7:30AM - 4:30PM
    Sat Closed
  • Sun Closed

RIGHT TO REPAIR

Know your rights when it comes to vehicle repair and maintenance.


Did you know?
  • You are not required to take your vehicle to the dealer in order to maintain your warranty.
  • A warranty cannot require the use of a specific brand of replacement parts offered by your selling dealer.

No matter the brand of vehicle you drive - foreign or domestic - we can help protect you and your vehicle's warranty. By using quality auto parts and service, our skilled technicians can perform all of your vehicle's maintenance and repairs without voiding your warranty.

Frequently Asked Questions By Owners Of New Or Leased Vehicles

Q

Do I have to use the manufacturer's original equipment parts to keep my warranty valid?


A

Legally, automakers cannot specify which parts are used to complete your vehicle's service. You may use any brand-name quality parts to replace fan belts, hoses, brakes, exhaust or chassis parts and more.


Q

What do I have to do to keep my car or truck's warranty in effect?


A

Make sure your vehicle is serviced at the intervals specified in your owner's manual or warranty booklet and keep clear records of your vehicle's maintenance. Be sure to have the date, parts installed, vehicle identification number and mileage recorded on the invoice. Keep these receipts in a safe place. If you have a service log in your owner's manual or warranty booklet, use it.


Q

My car is a leased vehicle. Am I responsible for maintenance?


A

Even if you lease a vehicle you are responsible for all maintenance and repairs to keep the vehicle in good working order as outlined in the owner's manual.


Q

What parts should be replaced and at what intervals should these services be performed?


A

Check your owner's manual. It will give you all of the information you need regarding specific parts and service intervals. Make sure to read it thoroughly and note any exceptions or severe service notations. Warranties are there to protect the consumer, but you must follow the requirements.


Q

What if my new car needs repairs other than regularly scheduled maintenance such as a brake job or other repairs? Do I have to return to the dealer for these repairs? What if these repairs are covered under my warranty?


A

The choice of where to have your car serviced and repaired is yours. However, you will probably have to take the car back to the dealer for any repairs covered under warranty. Thoroughly check your warranty to be certain which repairs are covered.


Q

How does the quality of aftermarket parts compare with original equipment parts?


A

Some are manufactured by the same supplier and may even be warranted longer than original equipment parts. Our aftermarket parts meet or exceed manufacturers' specifications.


Q

If I do have a warranty-related problem with a dealership, what rights do I have?


A

If you have a problem, contact the customer service department of the car manufacturer and ask for assistance. They are concerned with customer satisfaction and may be able to help.


http://www.righttorepair.org/



What People Say About Us


  • -Aaron C.

    Harry and Steve are great. One shop told me I needed a new condenser and they found it was just a pressure switch. Saved me $350! Good people.


  • -Miguel O.

    Very friendly and helpful people here. Rebuilt an alternator for 1993 Grand Marquis for me 15 years for the best price. Today I called for another rebuild though they couldn't help me due to the limited supply of parts for my Mazda, I'm still a happy customer, thanks for help!


  • -Pam L.

    Fast service. Did not try to fix anything that wasn't broken. Told me what the issue was and fixed it. Pricing is good. Will return if services are needed again.


  • -Jim D.

    Harry (owner) is a very honest, reasonable and transparent owner- something you don't find with most local and nationwide shops. I highly recommend him!!


  • -Lisa S.

    When the alternator on my Volvo needed to be replaced, Harry gave me the best price out of all of the shops I received quotes from (five shops total, the highest quote was over $300 more than I was charged here). Very happy.


  • -Edgardo S.

    Very professional local business, I just had my ac issue fixed at a very reasonable price and by very friendly and outgoing staff in a very expedient manner. I will definitely come to them for any future issues. Thanks!


  • -Manfred J.

    Great mechanics. Very professional and knowledgeable and friendly. They have been able to work on my homemade trike motorcycle when no one else could. I can highly recommend them.


  • -Anthony L.

    Excellent service and professional work.


  • -Delana C.

    Very personable and knowledgeable staff, especially Harry. I recommend them to everyone.


  • -Joshua C.

    They did a great job in helping diagnose an ongoing issue with my car. Very helpful!


  • -Charlie M.

    Very professional, friendly and courteous. They do excellent work at a fair price. I will recommend them to all I can.


  • -Reid W.

    I came in got a rate when I got the call back they told me it was gonna be 100 dollars cheaper than expected and the truck works great. They are there to take care of you not take your money.


  • -Jeff A.

    Good Service. Good communication. Fair pricing. In and out same day. I would definitely recommend and will be a return customer.


  • -Kelly A.

    This is the only place I trust to bring my car to for repairs or any maintenance. I highly recommend them for professional and honest service.


  • -Michael B.

    After exhausting all other options to find a another alternator for my home generator I went and saw Harry at Viking. Within hours he had a replacement and later that day it was installed. Before going to Viking I had given up hope. These guys came through and made the impossible a reality. Highly recommend them!!


  • -Lauren H.

    Mike and Harry are awesome! Fuse kept blowing and no rear lights would work. Mike figured out the problem quickly and got the parts ordered ASAP, all for a fair price!


  • -Wayne M.

    Super awesome shop. My first visit but certainly won't be my last. Did great work and did it quickly. I highly recommend Viking.


  • -Pamela C.

    Left my car late on Sunday night because the dashboard warning lights had gone crazy and worst of all my power steering was not working. Viking called the next morning with the diagnosis, turns out it was the alternator, and the estimate. Repair was completed in a timely manner and I have my vehicle back. Thank you gentlemen for the great work!


  • -Shan S.

    I picked up my car today. Very clear explanations from Staff, regarding my repairs. The price was also reasonable for my oil pan assembly install. Mike, also informed me of additional detail regarding my vehicle... I will recommend anyone to seek Viking, before seeking Dealerships!


  • -Aaron C.

    Harry and Steve are great. One shop told me I needed a new condenser and they found it was just a pressure switch. Saved me $350! Good people.

Call us for service: 904-731-5065

ASE (Automotive Service Excellence)
ASE Master Technician
ALL-DATA
Ford
GMC
Nissan
Toyota
Denso
Monroe
  • Car Care Aware