Best Auto Repair, Jacksonville

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RIGHT TO REPAIR

Working Hours
  • Mon 7:30AM - 4:00PM
    Tue 7:30AM - 4:00PM
  • Wed 7:30AM - 4:00PM
    Thu 7:30AM - 4:00PM
  • Fri 7:30AM - 4:00PM
    Sat Closed
  • Sun Closed

RIGHT TO REPAIR

Know your rights when it comes to vehicle repair and maintenance.


Did you know?
  • You are not required to take your vehicle to the dealer in order to maintain your warranty.
  • A warranty cannot require the use of a specific brand of replacement parts offered by your selling dealer.

No matter the brand of vehicle you drive - foreign or domestic - we can help protect you and your vehicle's warranty. By using quality auto parts and service, our skilled technicians can perform all of your vehicle's maintenance and repairs without voiding your warranty.

Frequently Asked Questions By Owners Of New Or Leased Vehicles

Q

Do I have to use the manufacturer's original equipment parts to keep my warranty valid?


A

Legally, automakers cannot specify which parts are used to complete your vehicle's service. You may use any brand-name quality parts to replace fan belts, hoses, brakes, exhaust or chassis parts and more.


Q

What do I have to do to keep my car or truck's warranty in effect?


A

Make sure your vehicle is serviced at the intervals specified in your owner's manual or warranty booklet and keep clear records of your vehicle's maintenance. Be sure to have the date, parts installed, vehicle identification number and mileage recorded on the invoice. Keep these receipts in a safe place. If you have a service log in your owner's manual or warranty booklet, use it.


Q

My car is a leased vehicle. Am I responsible for maintenance?


A

Even if you lease a vehicle you are responsible for all maintenance and repairs to keep the vehicle in good working order as outlined in the owner's manual.


Q

What parts should be replaced and at what intervals should these services be performed?


A

Check your owner's manual. It will give you all of the information you need regarding specific parts and service intervals. Make sure to read it thoroughly and note any exceptions or severe service notations. Warranties are there to protect the consumer, but you must follow the requirements.


Q

What if my new car needs repairs other than regularly scheduled maintenance such as a brake job or other repairs? Do I have to return to the dealer for these repairs? What if these repairs are covered under my warranty?


A

The choice of where to have your car serviced and repaired is yours. However, you will probably have to take the car back to the dealer for any repairs covered under warranty. Thoroughly check your warranty to be certain which repairs are covered.


Q

How does the quality of aftermarket parts compare with original equipment parts?


A

Some are manufactured by the same supplier and may even be warranted longer than original equipment parts. Our aftermarket parts meet or exceed manufacturers' specifications.


Q

If I do have a warranty-related problem with a dealership, what rights do I have?


A

If you have a problem, contact the customer service department of the car manufacturer and ask for assistance. They are concerned with customer satisfaction and may be able to help.


http://www.righttorepair.org/



What People Say About Us

32259
  • , 07/05/2021

    Viking Auto Electric really knows there stuff!!! They fixed a problem in about 2 hours. They get 10 stars in my book!!!!

  • , 04/05/2021

    I brought my 2011 Honda Accord into the shop for an electrical analysis to validate I had a couple of failed actuators in the rear doors. I spoke with Harry who got out from behind the desk and came with me to the car to "take a look." Harry gave me a detailed plan of how they would determine what was wrong and I agreed to them delving into the problem. Harry asked when completing the service order, "How did you find out about our business?" I explained that I had performed a Google search and what separated Viking Auto Repair Electric and Air from the rest was Harry personally responded to each comment put on Google. With this level of customer interface, I thought I could not go wrong. This is a type of customer service rarely found. The repair was made (it was actually failed actuators on both rear doors) and the car is back 100% operational now. Car service businesses are everyone when you Google them, ones that provide this level of customer service are hard to find. Highly recommend if you have a car electrical issue. I did not have any air conditioning work done, however, I would presume the same level of expertise is there for A/C issues. Look no farther, this is your solution to electrical problems!

  • reviewiconGreat Service
    Car & Truck Care, near 32259, FL
    , 02/19/2021

    Thank you guys for your service. Great job and fast!

  • reviewiconGreat Service
    Car & Truck Care, near 32259, FL
    , 02/18/2021

    Excellent and timely service! I recommended them to my family and my car and my mother's are running better than ever!

  • reviewiconHighly recommend!
    Jacksonville
    , 11/03/2020

    Great pricing and service, highly recommend.

  • reviewiconHighly recommend!
    Jacksonville
    , 10/22/2020

    I had problems with the navigation system on my car. Although Viking was not able to ultimately resolve my issue, they spent a great deal of time exploring reasons for the problem and running various tests. In the end, they referred me to the dealer to resolve the problem. Harry, at Viking was very friendly and helpful.

Call us for service: 904-731-5065

ASE (Automotive Service Excellence)
ASE Master Technician
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